Exeter finance customer service

We’re serious about great customer service at EDF Energy. For example, we try to answer all calls within 60 seconds to ensure our customers aren’t kept waiting. We’re also committed to ‘getting it right first time’, making sure that service is continually improved.

Join us in Exeter and you’ll usually work in one of our main teams. The Welcome team welcomes new customers over their first 3-4 months of being supplied by EDF Energy – handling any teething problems. The Enhance team deals with stable accounts and also looks to improve customer accounts, helping people learn about new, useful products. The Resolve team deals with customer complaints and makes sure they’re resolved as quickly and effectively as possible.

For those looking for opportunities in areas other than customer service, we also have roles available in Sales, Credit Management, Business Process Improvement and Finance. This covers non-domestic electricity usage and building and developing strong relationships with our business customers who use terawatts of electricity each year.

At EDF Energy you’ll find planned career paths and clear development structures in place. Whether through personal development, vocational training, or support with professional qualifications, we’ll help you to grow and develop.

We are accredited with the Institute of Sales and Marketing Management, the Institute of Credit Management, and the Institute of Customer Services. We support people to attain qualification and degrees within those institutes as much as possible.

We are also creating the B2B Academy as part of the EDF Energy Campus. This is a virtual learning hub available to all employees. Here you will be able to discover possible career paths, competency level requirements and a directory of the internal courses available to you. Think of the Academy as a one stop shop for all your development resources.

When it comes to Customer Service, we look for people who are able to understand our industry processes and products but can also understand and manage an account portfolio. Basic English and Maths qualifications are important. Additionally, to work in Revenue Management, you’ll need some credit management experience and to work in Sales you should have some good sales experience and industry knowledge.

Our Exeter office has gym facilities, a restaurant and a food bar.

Customer services and Credit Management teams are office based in Exeter, and also in Barnwood. Sales teams operate from Exeter also, along with Barnwood and London. Depending on your role, there are opportunities to work remotely.

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Exeter finance customer service

Here's how to get there.

Paying your bills on time is one of the most important things you can do to get a good credit score. Make a payment now, using cash, check, or debit card.

Check and Recurring ACH (Automatic Deduction)

To pay using a checking account, log into MyAccount or call (800) 321-9637. To sign up for Recurring AutoPay with your checking account, click here or log into MyAccount to enroll and take the worry out of making payments.

Enroll in Financial Improvement Training.

With FIT, you get unlimited access to interactive videos and tools that help overcome everyday financial challenges. The program is completely free and available online. You can even earn six months of free credit monitoring when you complete the FIT core curriculum.

Check out our FAQs for the quick answers you need.

Q. How do I get a MyAccount login?

A. It’s easy. Simply go here and click Register. You’ll be asked to provide basic account information and create a User ID and Password. Be sure to have your 7-digit Exeter account number handy, along with the last four digits of your (or the primary account holder’s) Social Security number, and the ZIP code associated with the mailing address on the account .

Q. Where can I find my Exeter account number?

A. Your 7 digit account number can be found in the “ABOUT YOUR ACCOUNT” section of your monthly statement.

Q. What is the quickest way to make a payment?

A. Online, through MyAccount. You have 24/7/365 access to your account with MyAccount. If you don’t have a login, go here to register. It’s easy and free. You can also make payments over the phone. Just call (800) 321-9637 and follow the prompts.

Exeter finance customer service

Flexible Funding Solutions To Suit Your Needs

Loans Available From £26,000 To £1,000,000

  • Exeter Finance offers continued support to developers throughout the west country

    Development funding to 70% of the Gross Development Value

  • Agreement In Principal Within 24 Hours

    Phone Today To Discuss Your Requirements

    Exeter Finance offers specialised lending throughout the South West of England with a personal and flexible approach to meet our borrower’s requirements. We offer a variety of loan products to suit our client’s needs, offering a fast and efficient case management from initial enquiry through to completion. Exeter Finance is able to offer loans from £26,000 to £1,000,000 with a maximum 24 month term length. We continue to grow and in 2015 successfully approved and completed over 60 loans totalling in excess of £12 million.

    Integrity is a core value at Exeter Financial. Everything we do regarding our clients and firm is 100% driven by having the highest ethical standard.

    Exeter Financial is a Wealth Management Firm that is comprised of highly specialized professionals in the areas of investing, estate and tax planning. Our team works side by side with our High Net Worth clients to create a personalized financial plan that puts them in control and at ease for now and the future. We pride ourselves on delivering a first class experience and breaking down the emotional barriers many wealthy families have to ensure an excellent wealth management experience. If financial peace of mind makes sense to you then we are the perfect fit. It’s incredibly easy to get started. Believe me, you won’t be disappointed.

    Because we only work with a limited number of High Net Worth families there is a minimum investment of $1 million dollars to get started.

    At Exeter Financial our culture is what defines us. Our commitment to our clients, teamwork, integrity, professional excellence and entrepreneurial spirit embodies Exeter Financial. Our culture will continue to evolve, but the one constant will be to meet the high expectations of our clients. We are committed to growing our distinctive culture and holding to our core values which always place our client’s interests first. Our culture sets us apart and our clients are the ones who benefit.

    Ladera Ranch, CA

    Prior to becoming a founding member of Exeter Financial, Mr. Harrison served as Managing Director, Private Wealth Management at Friedman, Billings, Ramsey (FBR). Prior to his tenure at FBR, Mr. Harrison served as Senior Vice President for The Private Bank at Bank of America and Vice President at Northern Trust.

    Mr. Harrison received his Business Degree from the University of Washington. In addition, Mr. Harrison currently has the following professional credentials: Certified Investment Management Analyst (CIMA®), General Securities Representative (Series 7), Investment Advisor (Series 65), Uniform State Law (Series 63), General Securities Principal (Series 24), as well as Life and Health Insurance. Mr. Harrison utilizes his degrees, licenses and experience to help high net worth individuals with the complexities that come from the financial challenges of wealth.

    Prior to becoming a founding member of Exeter Financial, Mr. Helms served as Managing Director, Private Wealth Management at Friedman, Billings, Ramsey (FBR). Prior to his tenure at FBR, Mr. Helms served as Senior Vice President for The Private Bank at Bank of America and Private Wealth Advisor at Merrill Lynch.

    Mr. Helms received his undergraduate degree and graduate business degree (MBA) from the University of Arizona. In addition, Mr. Helms has the following professional credentials: Certified Investment Management Analyst (CIMA®), General Securities Representative (Series 7), Investment Advisor/Uniform Combined State Law (Series 66), General Securities Principal (Series 24), as well as Life and Health Insurance. Mr. Helms utilizes his degrees, licenses and experience to help high net worth individuals with the complexities that come from the financial challenges of wealth.

    Prior to his time at Wells Fargo, Mr. Gusinde served as a Senior Portfolio Manager with Banc One Investment Advisors. While at Banc One, Mr. Gusinde managed over $700 million for foundation, endowment and corporate institutional clients.

    Mr. Gusinde received his Masters in Business Administration (with distinction) from The Thunderbird School of Global Management and his BA (Finance) from Oregon State University. He is a Chartered Financial Analyst and a CERTIFIED FINANCIAL PLANNER™. Mr. Gusinde is a member of the Association of Investment Management and Research, the Phoenix Association of Financial Analysts and The Institute of Certified Financial Planners.

    Kurt enjoys the outdoors and spends much of his leisure time hiking, climbing, cycling and swimming, preferably with his wife and two children. Kurt has distinguished himself by climbing the highest peak on all 7 continents, including Mount Everest. Kurt is active in his church, Scottsdale Bible Church and serves on the Board of Directors for Mission One.

    Prior to joining VPFS, Brian was a Vice President, Advisor consultant for Nuveen Investments, an affiliated Division of TIAA Global Asset Management. For 15 years, he consulted with Wirehouse, Independent, RIA, and Retirement focused Advisors on a wide range of investment products. He spent the last six years building and growing Nuveen/TIAA’s Retirement Plan division to $2.5 billion in AUM. In this role, he consulted with the top Retirement plan advisory teams on the west coast on investment products and retirement plan efficiencies. In addition to his external consulting roles, he also managed an inside sales team of approximately 50 sales reps.

    Prior to Nuveen, Brian was a Financial Advisor for First Union Securities.

    Mr. Brummell received his BS degree from Bradley University, with a concentration in Marketing and Finance. In addition he has the following professional credentials: General Securities Representative (Series 7), Investment Advisor (Series 65), Uniform State Law (Series 63), General Securities Principal (Series 24). He also holds an AIF ® (Accredited Investment Fiduciary) designation.

    Anthony currently has the following professional credentials: General Securities Representative (Series 7), Investment Advisor (Series 65) and Uniform State Law (Series 63).

    Ms. Tang received her Bachelor’s of Science degree in Zoology/Biology from Arizona State University where she was also captain of the women’s swimming team. In addition, Ms. Tang currently holds the following professional credentials: General Securities Representative (Series 7), Uniform State Law (Series 63) as well as General Securities Principal (Series 24). Ms. Tang utilizes her degrees, licenses and experience to ensure the firms operations are allowing our clients to have a successful wealth management experience.

    Prior to joining Exeter, Mrs. Morse worked at Charles Schwab & Co, Inc. for 6 years as the primary Advisor Service Specialist for a firm managing over $12 billion in assets on the Advisor Services Platform. She specialized in providing superior support to help investment advisors attract and retain affluent clients through knowledge sharing, efficiency training and education of services and products.

    Mrs. Morse also spent 2 years working for JP Morgan Chase Bank as a personal banker where she gained invaluable experience and knowledge regarding maintaining customer service and high quality standards. Mrs. Morse utilizes her experience to ensure the firms operations are allowing our clients to have a successful wealth management experience.

    Below are some of the most frequently asked questions we hear from customers. The information you’re looking for might be included. If not, please call us at (800) 321-9637. We’d like to hear from you.

    Q. I received a letter from Exeter, but I don’t have an Exeter account. What should I do?

    A. If you recently applied for a car loan, the dealership may have presented your application to several lenders, including Exeter Finance. We’re obligated to send you the letter you received as a follow up. If you want additional information, please follow the instructions in the letter. If the letter references another topic, call (800) 321-9637 for assistance.

    Q. I think my debit card or bank account number was used fraudulently to make a payment. What can I do?

    A. If you suspect your account(s) is at risk for fraud, contact your financial institution(s) promptly to file a payment dispute.

    A. Refinancing is not available at this time. If you’re having problems making your payments, we may be able to help. Call (800) 321-9637 for assistance.

    Q. How do I request a name change on my account?

    A. Gather two forms of proof of the name change (i.e. driver’s license; marriage certificate; part of the divorce decree) and mail or fax them to the attention of Customer Service. Be sure to include your account number.

    Attn: Customer Service

    2250 W. John Carpenter Freeway

    Irving, TX 75063

    Q. I think my debit card or bank account number was used fraudulently to make a payment. What can I do?

    A. If you suspect your account(s) is at risk for fraud, contact your financial institution(s) promptly to file a payment dispute.

    Q. How do I request Servicemember's Civil Relief Act (SCRA) benefits with Exeter?

    A. Please send us a copy of your military orders. Be sure to include your account number. Then mail, email or fax your request, to the attention of Customer Service. You will receive an eligibility or denial letter to the address associated with your account with details.

    Attn: Customer Service

    2250 W. John Carpenter Freeway

    Irving, TX 75063

    Q. Can I change the due date on my account?

    A. Yes, you’re allowed one due date change during the life of the contract. The account must be current with a minimum of one full payment posted, and the new due date cannot exceed more than 14 days from the original due date. To make a request, call (800) 321-9637.

    A. The IRS requires us to file Form 1099-C, “Cancellation of Debt”, because we discharged a debt you owed of $600 or more.

    Q. What am I supposed to do with this form?

    A. For more information contact the IRS or consult your tax advisor.

    Q. Does this form mean that I don’t owe a balance on my account?

    A. Not necessarily. Unless our loan agreement with you specifically provides that we will not seek to recover a deficiency from you, the filing of the 1099-C simply reflects that Exeter has discontinued any further collection activity on this account.

    Q. If I make a payment on my account will Exeter send me a revised 1099-C?

    A. No. Under applicable law Exeter is not required to file a revised 1099-C. Please consult your tax advisor or the IRS to determine the effect of any subsequent payments on your tax liability relating to the discharge of this indebtedness.

    Q. I lost the 1099-C that was mailed to me. How can I request another copy of my 1099-C?

    A. To request another copy please contact us at 844-478-5451.

    Q. What should I do if my 1099-C does not have the correct information?

    A. Please contact us at 844-478-5451. Once we have supporting documentation we will issue a revised 1099-C if necessary.

    Q. May I request a payment extension?

    A. Yes, to verify if your account is eligible, call (800) 321-9637.

    Q. Will the extension have any impact on my account/contract?

    A. Yes. The extension of the payment(s) will impact your original term. For example if you have a 60 month term and receive a two month extension your term will now expire at the end of the 62 nd month, not after the 60 th month. However, the terms and provisions of the contract, except as herein modified, remain in full force and effect and are incorporated herein by reference.

    Q. Does interest continue to accrue if I get an extension?

    A. Yes. During the payment extension period, interest will continue to accrue on daily and may result in a larger final payment.

    Q. Will the extension impact my insurance or GAP coverage?

    A. Yes. Please be aware that the extension of your payments does not include the extension of insurance and/or GAP coverage, if any, where a separate charge was included in the contract.

    Q. Who’s responsible for insurance or GAP coverage?

    A. The Buyer and Co-Buyer assume(s) full responsibility for extending such insurance and/or GAP coverage, if any, after the expiration date stated in the insurance and/or GAP policy or certificate or GAP contract.

    A. If you are in possession of a GAP product that originally covered your terms (i.e. 60 months) and receive a two month extension, anything after the 60 month term is not covered under the GAP contract.

    Q. Can I get extended GAP Coverage?

    A. Ask your dealer about possible vendors to determine if you may be covered under a separate agreement.

    Q. Must I sign an agreement to get my extension?

    A. This depends on the state in which you live.

    Q. If I have to sign an extension when does it expire?

    A. The extension form delivered to you by Exeter expires in ten (10) days from the Date of the Notice. If you do not return the signed contract before the end of the ten days, the extension will not be processed.

    A. MyAccount is a secure online portal that gives you 24/7 access to your Exeter account. Using a computer, tablet or mobile device, you can login anytime and make payments, set up email , securely email Customer Service , and more . Don’t have a login? Register today .

    Q. Does MyAccount work on smartphones and tablets?

    A. Yes, as long as you have Internet access. Once you register your account , you can use the same login credentials to access MyAccount on a computer, tablet or mobile device.

    Q. How do I get a MyAccount login?

    A. It’s easy. Simply go here and click Register. You’ll be asked to provide basic account information and create a User ID and Password. Be sure to have your 7-digit Exeter account number handy, along with the last four digits of your (or the primary account holder’s) Social Security number, and the ZIP code associated with the mailing address on the account .

    Q. Where can I find my Exeter account number?

    A. Your 7 digit account number can be found in the “ABOUT YOUR ACCOUNT” section of your monthly statement.

    Q. When I try to register my account online, I get an error message that says my account number, Social Security number, and/or ZIP code do not match what’s on file. What do I do?

    A. Look for these common errors:

    1. Account Number – Delete “1001” at the end of the account number.
    2. Social Security Number – Are you or someone else the primary account holder? Only the last four digits of the primary account holder’s Social Security number will be recognized
    3. ZIP Code – Use the ZIP code associated with the billing address on the Exeter account

    If you continue getting an error message, call (800) 321-9637 for assistance.

    Q. Can I make my User ID and Password anything I want?

    A. For the security of your account, your User ID and Password must meet these minimum requirements:

    Must be 6- 50 characters in length

    Must be 8- 20 characters in length

    Must contain at least one uppercase letter, one lowercase letter, one number , and one special character ([email protected]#$%^)

    Q. I forgot my User ID and/or Password. What do I do?

    A. Follow these steps:

    1. Click the MyAccount tab at the top of this page. If you’re on a mobile device, click the Menu icon (three horizontal bars) at the top of the screen and select MyAccount.
    2. Click Forgot User ID or Forgot Password.
    3. Enter your email address or select on screen validations
    4. Watch for an email with your User ID or temporary password.

    Q. Where can I get help with MyAccount?

    A. C all us at (800) 321-9637 if you need assistance.

    Q. Can I set up automatic payments using MyAccount?

    A. Yes. MyAccount is the easiest way to set up monthly recurring ACH payments. Here’s how:

    1. Log into MyAccount.
    2. Select Recurring Payments on the left menu and follow the prompts

    Q. What types of payments can I make using MyAccount?

    A. Your online payment options include:

    1. One-time ACH payments, using your checking or savings account.
    2. Recurring ACH payments every month, using your checking or savings account.
    3. Debit card payments.
    4. ATM card payments

    Q. Can I save my payment information in MyAccount?

    A. Yes. You can securely store your payment information in MyAccount and use it for future payments.

    Q. When will my online payment be posted to my account?

    A. Activity will post immediately to your Exeter account, h owever, your bank may not debit the funds from your checking account for up to 48 hours.

    Q. How do I know if my online payment was received?

    A. After you make a payment in MyAccount, you’ll receive a confirmation number on the screen. Please write down the number or click Print and save a copy for your records.

    Q. Can I see my payment history in MyAccount?

    A. Yes, as far back as September 2013. To see your payment history:

    1. Log into MyAccount.
    2. Click Account History in the left menu (IMPORTANT: Payments made outside the MyAccount portal may take up to 48 hours to display online).

    Q. Where should I mail my payments?

    A. Please send your monthly payments to the Exeter address shown on the front of the payment coupon at the bottom of your monthly statements. If you do not have a payment coupon, send your payment to:

    Dallas, TX 75320-4480

    Q. What are other payment options?

    A. Additional payment options include:

    1. Checking/Savings Account: Log into MyAccount and select Make a Payment. Be sure to have your checkbook available
    2. Debit/ATM Card: Log into MyAccount . Click the debit card ad near the bottom of the page and follow the prompts, or call (800) 321-9637 to speak with a Customer Service representative.
    3. Phone: Call (800) 321-9637 and use our automated payment service or speak with a Customer Service representative. (Restrictions may apply.)
    4. MoneyGram: Go to MoneyGram or call (800) 555-3133 to find a store location near you. Our Receive Code is 1214.

    Q. Can I have my payment automatically deducted from my checking account each month?

    A. Yes, AutoPay is the most convenient way to make payments. To enroll in AutoPay, choose one of these options:

    1. Log into MyAccount , select Recurring Payments, and follow the prompts; or
    2. Complete and return an ACH Sign-Up Form included on the back of your monthly statement .

    Q. I show my payment pending online, but I keep getting collection calls from Exeter.

    A. It is possible for there to be a brief period of time between payment and recognition of the payment within our systems, which could trigger a collection call. If this happens, tell the Customer Service representative that you have already paid and your account will be handled appropriately.

    Q. What is the quickest way to make a payment?

    A. Online, through MyAccount. You have 24/7/365 access to your account with MyAccount. If you don’t have a login, go here to register. It’s easy and free. You can also make payments over the phone. Just call (800) 321-9637 and follow the prompts.

    Q. How do I handle an insurance claim due to physical damage?

    A. Call (800) 321-9637 for assistance. Before you call, please have the following documents and information handy: a copy of your insurance estimates with the phone number, fax number, adjuster’s name, and date of loss; a copy of the auto body repair shop Invoice; a copy of proof of payment receipt (if applicable), and pictures of the repaired vehicle (if applicable).

    Q. I received an insurance check for repairs to my vehicle, but I need Exeter to endorse the check. What do I do?

    A. Make sure to sign the back of the check first, then mail it to Exeter Finance, Attn: Insurance Dept, PO Box 167399, Irving TX 75016. We will also need the following documents before we endorse the check & mail it to the repair shop: a copy of your insurance estimates with the phone number, fax number, adjuster’s name, and date of loss; a copy of the auto body repair shop Invoice; a copy of proof of payment receipt (if applicable); and pictures of the repaired vehicle (if applicable). You may also email these documents to [email protected] . Call (800) 321-9637 with questions.

    Q. Where do I send my insurance information?

    A. To update or change your policy information call (800) 243-0705.

    Mail insurance information to:

    Attn: Insurance Dept.

    Minneapolis, MN 55439-0477

    Fax insurance information to:

    Q. What are my insurance requirements?

    A. You’re required to maintain Insurance that includes comprehensive and collision coverage with a maximum deductible of $1,000 each.

    Q. How do I request a payoff quote?

    A. Follow the steps below:

    2) Click Request Payoff Amount to get an immediate quote.

    The quote will be valid for 10 days. For additional questions, call (800) 321-9637.

    Q. Where do I mail payoff checks?

    A. All payoff checks should be overnighted to the following address:

    Attn: Payment Processing

    2250 W. John Carpenter Freeway

    Irving, TX 75063

    Q. I recently paid off my loan. When will I receive my title?

    A. The certificate of title or lien satisfied is sent to the authorized party (person or entity who paid off the loan) in accordance with state specific regulations after the payoff has been posted to your account and the account is paid in full.

    Q. I have moved to a different state and need to get tags. What should I do?

    A. Visit your local tax office and advise them that you are a new resident of the state and need to register your vehicle. Make sure they know that Exeter Finance is the lienholder.

    Q. My temporary tag from the dealer has expired. What do I do?

    A. You will need to call the dealership where you purchased your vehicle to see if your paperwork has been processed with the state. Each state and dealership has a different timeline for processing this request.



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