Us bank customer reviews

User Reviews, Ratings and Comments

Customer Service Scoreboard

I called their bank representative to close my account. I had a zero balance which was confirmed by the agent, thus closing the account. I got an email saying the account was closed and I checked my online banking to see if I can log on. When I logged on, the site said that I don't have an account to access. Now (2 months after) I got a letter saying I have a collection amount of $40.95. Apparently, they charged me a monthly fee and overdraft fee. This bank is seriously the worst bank I've ever dealt with and I'm telling everyone I know about this so they too can close their account and stay away from US Bank.

My debit card was missing. Even though I had a good idea about where I will probably find the card the next day, I called the banks' customer services and asked for the card to be *temporarily* blocked. I made sure that the representative understands that I don't want the card to be permanently blocked and I don't want a new card to be issued. He said there is no problem and the card will be temporarily inactive. The next day I found my card and called to re-activate it. Another representative informed me that the card was permanently blocked. A new card will be issued and nothing can be done except waiting for a week and a half. This is crazy. I didn't want a new card because I knew that it would take time and I knew that it is faster to issue a new card in my branch. The bank's representative gave me wrong information about what they are doing and acted opposite to what I specifically asked them to do.

I spoke to a bank rep who told me any branch could assist me. I went to my branch and spoke to Branch Manager, Randi Dinges, she was rude would not help me and basically treated me like I really think that she has no business holding her position. She gives the term customer service a BAD definition.

Deposited 6 digit check from a local bank into US Bank. Initially told it would be available in two days. Then bank called and said we would not have access to my money for 5 business days. Today I was told I would not have access to my money for another week. I had an existing account and I opened this new account 10 days before my recent deposit on 9/1/2016. I was told today I could not touch my money until 9/14/2016. If I knew this whenvi deposited the bank check I would never have opened an account. When I tried to get the issue resolved I was made to feel like I was criminal wanting my own money by your customer service department. No one would make any effort to correct the situation. My only option is to wait your bank out. I will be asking for cash withdraw of all of my fund due to dishonest conduct of your banking staff in the Mt Pleasant, Iowa branch. I am within my right to ask for a cash withdrawal. My attorney believes your banks conduct and policies to be fraudulant.

On vacation and debit cards suddenly stopped working despite having notified the bank. I tried calling 24 hour helpline, what a misnomer! The system transferred me each time, but then gave a message about long wait times and hung up. Of course this wll happened on a Friday night in Vegas to boot. Decent bank so long as you are home and need nothing.

Us bank is terrible and cannot be trusted . their promotions are lies. They say if you start a account with they you get a certain promotion well I started a account never seen that promotion but heard five excuses and three different dates it was suppose to be on there and never happened. If they can lie about a promotion no telling what they would do with your money. Top it off my card was strangly over drown and I had no idea how or why and I only had that account two weeks and only spent $46 but the bank told me I had to pay a over draft fee and other things at places I didn't know they say I shopped. And they had a lady there smiling about it like she was a little sneak . so I paid off the bull crap waited for the fake promtion still another excuse and hasn't arrived and it's been two months I'm closing the account I refuse to put money in there I'm afraid the sneak women will do something because the way she act about my card and the stores that they claimed I went that I didn't. They can't be trusted.

I never received my 1099 interest form for 2015. I went to my online account and it said I was ineligible to get it online! Called their worthless customer service line and she transferred me to a supervisor right away. He was snotty and said they were sent out and must have been lost in the mail. (yeah, right) I said I needed it right away and he said that's impossible. I asked why it is that I have an online account and it says you can get your tax documents but when I clicked on it it said I was ineligible. He said I would have to sign up for paperless statements and that it would not be retroactive so I could not get my 1099 for last year. This bank sucks. Their interest rates are horrible too

USBank. Fee Crazy thieves. Local customer service, rude, snotty, no skills. To say they suck just doesn't do it. 800 service? Un-able to help or explain actions of local bank. I have lost hundreds in fees while they held a deposit for 21 days. It had cleared in 3 days. Anywhere is better. Money under your bed is safer than USBank. I live in Utah and I have closed my accounts. USBANK you can KMA

Incredible!! US Bank received an Order to WIthhold for Child Support. No biggie, it is usual and expected, California, where I am, does this to take anything over $3500 from a bank account to pay arrears even though I pay religiously. Anyway, they sent 2 of them to US BANK. The COURT ORDER, very clearly states, "TO COMPLY WITH THIS ORDER, PLEASE DO THE FOLLOWING: Immediately deliver page 3 of this notice to the debtor. US BANK did NOT do this and when asked why, they simply say that since they did not withhold any finds, they are not required to send this page to me. Nowhere on the documents does it state anywhere that there are any exceptions to this ORDER! I have asked US Bank to provide to me anything that says that they are not required to send this page 3 to me, they have nothing and tell me that if I do not like it or have questions, to contact the State of California. Upon further questioning, I have learned that US BANK has actually SHREDDED the page 3 documents of the order that they were ORDERED to provide to me. I can only image what that page 3 of the order contains. Possibly my rights? If so, they have been intentionally denied! I was just now speaking with a "supervisor9quot; in the bank levy department, again, pushing for anything that says there is an exception to the order and I was very rudely told to call the state of California if I have "a problem" instead of providing to me anything that says that there is an exception to this order. All I am asking is for something from US BANK that says that they are not required to send that document to me for any reason, they are REFUSING to provide such. Furthermore, there is a $100 levy processing fee that US Bank charges anytime there is a levy order or garnishment order sent to them. They charge this whether or not any money is taken or not. Essentially, they charged me $100 twice to just look at my account and see that there is less than $3500 in my account. OK, I get that kind of, however, since the complete process never happened because US BANK failed to follow the instructions of the order by NOT sending me my documents, the process was not completed! Therefore, there should NOT be $200 charged to me! Essentially, I was ripped off! Again, I challenge ANYONE at US Bank to provide to me anything at all, whether it be part of the original 4 page Order to Withhold, State of California Statutes, internal bank documents or anything at all that says that there is an exception to the Order to Withhold that allows for US Bank to NOT send me the documentation that they were ORDERED to provide? Also, if there is any attorney or advocate or anyone else that might know how I can pursue this through legal avenues, please message me and let me know. There may be some lawsuit possibility here or perhaps a Class Action lawsuit involving many others who have probably been ripped off or denied their rights in the same manner.

I was a US Bank bank and credit card customer. I closed my bank accounts 6 years ago to move them to PNC, good move. I left open the fee credit card I had since 1996. Long story, but, after much wrangling with them, they just screwed me out of $200 in rewards (albiet they did credit me the $165 in fees they posted to my acount in error). The automated phone system and training of their people is awful and the supervisors have no conflict resolution skills. I would strongly recommend NOT doing business with them as they are difficult and have no ethics.

RUDEST service ever. Never a friendly conversation, always snotty & disengaged. That tells me their superiors are not supportive.

I have a mortgage account with US bank. They locked me out from online access due to too many attempts, then you have to call them for a re-set. But the hold time said ONE HOUR. Then after a few minutes the recording says they can't take the call right now and call again. No online password reset? How backwards. Then under-staff the call center so no help at all.

US Bank is seriously the worst! They charge fees for the fees they charge! Seriously no joke they will charge you 36.00 for over drawing your account by any amount. Even when you show documentation that the charge was in error they say sorry that's not our fault. Absolute worst bank and worst customer service. O and by the way there free checking doesnt exist! youll pay a fee every month just to have an account unless you have 25000? what a joke. Every rep tells a different tale stay away!

I request to receive paper statement from now on but they removed all my previous online statements in my online banking and charge me for copies of the previous statements they removed.

Word to the wise. Stay away from #USBANK. They set a new low for worst customer service.

US Bank sent my mortgage refund check to my ex-husband, and he cashed it, because US Bank did not write the check correctly. I understand they are not responsible for my dishonest ex-husband, but they will not take responsibility for writing the check incorrectly. It was supposed be made out to both of us, because my name is on the loan, and it is a loan for my house, so none of the money belongs to my ex-husband, but US Bank does not care.

I've been trying to get a hold of someone to help me with an issue on a mobile home in my mobile home park since mid-October and I am no further along than I was in October even though I have talked to numerous customer service reps.

US Bank Online acces is junk.

They are not asking all the questions for your safety, they are freaking data mining, and prying into your personal life so they can sell your information to third party advertisers.

I have 9 credit cards, 2 auto loans, 3 merchant accounts, and have to log into government and state sites all day.

US Bank keeps "losing9quot; my log in so they can keep asking more and more personal questions.

I refuse to even bother with their log in anymore.

I called this morning to check the status of a fraudulent charge on our account made last week wanting to know when the charge for over $300 would be reversed. Woman was the rudest person I have ever spoken to on the phone. Unreal. Raising her voice to me then acting sarcastic, I said Im done here and hung up. She helped me ZERO and once this issue is resolved, we are DONE with US Bank. Theives. Shes probably the one who stole my money! I would love to call her other names here but Ill be mature.

I opened a US Bank account online in 2015 to have a separate account for handling my father's funeral and other expenses. I used US Bank because they had done a nice job for me on a car loan a few years earlier.

I noticed a wireless transfer of $20 so I called them. This was a transfer into the US Bank checking account from one of my brothers. I couldn't believe they charged $20 but the "banker9quot; confirmed it.

I called back later the same day because I couldn't transfer $4000 from the US Bank account to another account. Their ridiculous limits only allow $1200 or so per MONTH (or, if you used PopMoney, $4000 a month but in 4 separate payments of $1000, 4 days apart. This second "banker9quot; was very irritating to talk to and didn't even know these limits.

Leasing car through USBANK. Process was quick until they collected all of their fees. $650. Slow as a snail since they collected their money. Customer service through phone needs work. Step up your game.

I had to switch my home insurance to a new company as my old insurance company decided to leave my state. So, I got new insurance and paid for it out of my pocket as soon as I signed up. So far so good. About a week later, I get a nasty letter from U.S. Bank telling me that they put an expensive insurance policy on my account that I will have to pay for unless I send them proof of my new insurance (which I verified with my new insurance company that they already sent out proof of insurance). But, I had them do it again per U.S. Bank’s request. Then, about a week later, I get an email stating that U.S. Bank paid my insurance – the new insurance that I already paid in full when I signed up. So, I call them up. First, I was lied too and told that my new insurance company sent them a bill – not proof of insurance – which was a straight out lie as I have a copy of what they sent (it was not a bill). Then, when I asked them to put that money back into my escrow account – they said they couldn’t – that I was just out of luck (out of luck from their own incompetence). Then, after escalating this to a senior call representative (who had to be the rudest person I have ever talked too) – I got them to stop payment on the check (which the first person said was impossible) and put that money back into my account. However, this took a lot of time – a lot of time on the phone trying to get them to do their jobs (several calls over several days) and a lot of time for them to actually do the right thing. However, in the mean time, my property taxes were coming due and since they incorrectly sent out an insurance payment – there was not enough money in my escrow to cover my property taxes. Thus, I went down – like a responsible person – and paid my property taxes on my own as there would not be enough money in my escrow to pay it. But, when U.S. Bank finally put the wrongly paid insurance payment back into my escrow account, they then tuned around and paid my property taxes (which were no longer due as they were already paid). So, I had to call U.S. Bank again – and again got an extremely rude person who told me that they verified that my taxes were due (a complete lie as I was looking at a receipt stating that my taxes were paid in full). I then asked them to put that money back into my account – U.S. Bank refused. I then asked to be escalated to a senior call representative. And, I got another rude person – was only told that her name was Amy – would not provide a last name or even a last initial. I then asked to be transferred to a supervisor – who again was very condescending and rude (her name was Kathy Phelps). Not only did she tell me they would do nothing about their mistake (even though she confirmed that they never verified anything) and that I was just out of luck regarding my own money and that it should make its way back to either me or them eventually (eventually). I then asked her to escalate this situation to the next level. But, she refused. First, she said that if I got any madder, I would have a heart attack (I guess I am not suppose to get upset when they are wasting my money) Then, she kept saying over and over again that she was the last person, that she was the top person in all of U.S. Bank – that there was no other above her (so, I guess she is the CEO, Chairman, president, etc. of all of U.S. Bank) – at this point I gave up and will just prey that my money gets back to either me or my escrow eventually (maybe by the time my taxes are due again next year – maybe?).

So, two conclusions from my own personal observations:

1) U.S. Bank’s personnel – especially their customer service people – are either poorly trained, incompetent or they just do not care about customers (it is not their money they are playing with after all). And, too that note,

2) They seem to have no concern about your or my or their customer’s money – it is just numbers on a computer screen to them and if they make a mistake with your money – they do not care – at all.

Lastly, looking back even on the very first time I called U.S. Bank – they answered the phone in a mad and rude manner. It must be that they screw up so much that every call they get turns out to be a screaming match.

Think they would be better off if they just did their jobs properly – that is what I am paying them to do after all.

US Bank customer service reviews

Read the reviews below to see the experience other people have had when dealing with customer service from US Bank.

I've been trying to get a hold of someone to help me with an issue on a mobile home in my mobile home park since mid-October and I am no further along than I was in October even though I have talked to numerous customer service reps.

Hi, I have few questions about how to open a account. First, if I am an international student, what kind of profiles should I need to open a account? Second, what are the conditions to open a account? Third, after finishing open a account, for how long I can get my card instead of temporary one? Fourth, is there any other special problem I might met? And what kind of those problems I might meet? How to solve those problems?

To say their customer service is abysmal would be overpraising. They claim that they mailed my new card, to replace one that will expire within days, but it's never turned up, thereby placing my personal information at risk. Their reps are uninformed and/or bored-sounding. My request to speak with a manager couldn't be accommodated, as "none is available." The corporate-office rep who is the only one dealing with credit-card issues fails to return a message; instead she has a voicemail saying she'll "get back to you at my convenience." I think that about sums up the US Bank philosophy toward customers: at THEIR convenience, not yours.

Trying to get through to the home mortgage department and I keep getting a message last night and this morning that just says they are experiencing high call volume and are unable to help me at this time and then it hangs up on me, this after 4 minutes of navigating menus.

Thank you so much for deciding my debit card was "At Risk" and making it inactive. I was stranded at the gas station with over 80.00 worth of gas that I could not pay for and the police were called. That was lovely. I hope that by cancelling my debit card and many others you have protected your bottom line. I worry so that you are not making enough money off of the public. This is not about customer service, and is one of the worst inconveniences that you could cause someone.

So we finally moved our mortgage from SunTrust to US Bank in December 2012. They did not pay the homeowner's insurance in January, 2013. OK - I chalked that one up to the account being established the month before. Well, 2014 rolls around and they again did not pay homeowner's insurance. Finally reached someone and thought all as good as I confirmed with bank and insurance company payment was sent & received. Well I got check from insurance company yesterday for over payment. Been on phone and e-mail for last 3 hours on eternal hold or I get a recording that says they are too busy to help or I get a reply back to call 800 number. You would think a bank or any company this size would/should have some confident customer service people to answer the phone. I wish I had a choice to move my mortgage. Will definitely be moving my checking, savings & IRAs!!

I have been on the phone for over 2 hours trying to find someone to help me. I am put on hold only to recieve another phine number. I got 5 numbers in all and no one that has not disconnected me can help me.

I have worked in the automotive business for almost 23 years and have NEVER experienced such incompetence. We made a payoff for a customer in November with certified funds which the bank loss. In order to "stop payment" US Bank was asked to sign a statement saying they never received the funds and refused. Long story short we sent an additional bank check and more than a week later, the bank has still not released the lein, despite NUMEROUS requests and more than four months of battling with the bank. The competence spreads throughout the bank all the way up to management.

US Bank / US Bancorp Customer Service

United States - 55402

Customer Support Phone Numbers

US Bank / US Bancorp Complaints & Reviews

US Bank / US Bancorp / having my money stolen from me by you guys.

US Bank / US Bancorp / home mortgage

US Bank / increased annual percentage rate & lack of help on call center call

US Bank / rude customer service when all I want to do is fix the matter

US Bank / home mortgage - modification process

US Bank / failure to release garnishment funds

2 22nd of Mar, 2018

1 13th of Mar, 2018

1 1st of Mar, 2018

I will never lease a car from U.S. Bank again

110 22nd of Feb, 2018

fraud department, customer service (corporate), customer service (branch)

4 8th of Feb, 2018

identity theft, credit card fraud, shoplifting charges

lesley jackson busted by lots of organizations after years of lies and bullying

assisting stenography for depositions, a private business

a+ five star service - a+ mind blowing experience compared to rest scams

panther law, criminal naira matevosyan renault

Customer Service for Personal Banking

Answers should be easy to find. Browse our top customer service questions below. If you still can't find what you're looking for, contact us by the method most convenient for you.

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Contact your local branch to ask about general topics, including:

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U.S. Bancorp Investments, Inc. 800-888-4700

U.S. Bancorp Center

800 Nicollet Mall

Minneapolis, MN 55402

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  • The U.S. Bank Military Service Center is staffed with bankers familiar with the Servicemembers Civil Relief Act (SCRA).
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Log in to Online Banking, and choose Customer Service on the Left Menu to Email Us About Credit Cards

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1305 US Bank Consumer Reviews and Complaints

Location in Baldwin Park has/had rudest customer service by agent who turned out to be the bank manager of that US Bank. Anyway to sum this up, my complaints are similar if not identical to other posts. My account had crazy overdraft fees and my balances would be off and transactions reordered causing unnecessary fees. I couldn’t get any help over the phone and was told I had to deal directly with that branch. I made check deposit that was already showing cleared after 7 days but still on hold. I got the runaround to where I called customer service line again to complain. Finally I was on conference call with branch manager and phone agent to have that hold cleared and to be told I needed to bring proof of address to avoid this problem. 2 months after opening my account. What a joke. Well account is closed since last year. Charged off account. They should be sued.

3 times in 6 years the fraud dept screws me financially. I deposited 3 paychecks at once for 1st time ever and my acct got flagged for fraud saying my paychecks were fake. Yet I go to Bank of America that issued them and they cashed them after verifying them. 2 months I wait for the funds. And they racked up $2000 in NSF fees and charges. Finally got money but wtf. This time I deposited a loan check to consolidate my credit card debt, next morning my acct is frozen/closed so that I can't even access money that had nothing to do with the loan check. Calling 800 number no good. I can't reach a human because my responses for verification are no longer valid, yet it was yesterday to put the check in. CSR's that tried to help me run into the same thing. They cant get to fraud dept and reach a human.

US Bank is a joke. I'm closing my acct tomorrow and I am sure they will make me wait a long time for my money. They just needed to call the bank that loaned me the money, but I guess this is the smarter business route to take. Accuse your customer of fraud, hold his money (even funds that had nothing to do with the loan check), make him wait, funds clear. No apology. No explanation because you can never reach anyone in that dept. I've not missed a payment on anything for 6 years. Now thanks to them my credit report will most likely get a black eye. Time off work to see a human in branch that will most likely not be able to get any results because it's all in frauds hands. All they had to do was pick up a phone and verify.

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Worst experience, worst bank. If you are new homeowner you should never go to US Bank rather go with a trusted credit union. They gave good mortgage rate first then increased rate then asked for more downpayment then disapproved loan a week before closing. So much trouble and we almost lost our money on house and there is a chance we won’t get house. Worthless stupids and idiots work there for mortgage dept. No care for new homeowners who can’t afford million dollar houses.

I have been a customer for 30 years. I was not aware that I have a "Reserve Line" that basically manages my money and if I need funds covered it deposits money into my account, on its own. It also takes back out a minimum payment and on top of that, the balance grows at an interest rate of 21%. Since I never signed up for this "Reserve Line" and assumed the bank was working in my best interest, I did not realize this was going on and now I owe US Bank over $3,000. After many phone conversations and a letter from me outlining my understanding and mis-understanding, they have offered a very small concession and have refused to understand that I do not know why I even have this "Reserve Line." US Bank is the worst. As soon as I find a decent financial institution I will leave and take my home loan of which US Bank takes $12,000.00 per year.

We all know that U.S. Bank has lost class action lawsuit(s) against them for intentionally holding deposits or sequentially structuring them in such a way that it will automatically cause your account to go into the negative and incur a $36.00 Overdraft Charge (paid or unpaid depending on your account settings). I live in a city that is about 1 1/2 hours away from the nearest U.S. Bank Branch. Because of this I have mobile deposit set up on my account so I don't have to spend 3 hours on the road just to deposit my monthly paycheck.

Today when I attempted to make a mobile deposit, I was informed that U.S. Bank made my account ineligible (for mobile deposits) due to the fact that I was a mere $61 negative. The legal threshold or their policy is $100 but they are counting my work deposits as pending even though they have already cleared on my end and the funds are already showing in my account. The representative purported that they are unsure if these daily work deposits will clear, even though they have cleared every day for the past two years.

It seems unreasonable to force a customer to drive 3 hours roundtrip, and lose time and money just to make a deposit to bring your account into the positive. I have other charges still pending later this weekend so I have no other choice than to drive and make the deposit. The Customer Service Representative, although friendly and seemingly apologetic, didn't seem very interested in helping me in my situation, and said she would add "feedback" about my plight. I guess U.S. Bank will add it to the pile of other feedback, similar feedback which brought on Class Action lawsuit(s) and a 1 out of 5 star BBB Rating and Low Consumer Affairs Rating.

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All my experiences with other banks have been very good, but not with US Bank. With other banks with whom I had accounts, I experienced very good customer service, low monthly banking fees, low credit card fees, and very low penalties, but US Bank has been the worse in banking services that I have ever experienced. When I initially signed up with the bank for a secure credit card, I was informed their banking practices were geared to help those with bad credit to regain credibility, but ever since I began my credit account with them, they have ruined my accounts by charging excessive penalties, overdraft fees, and extended overdraft fees every week, and by the time I was notified of the chumped up fees, were over $100 in one month.

When I had spoken with the bank regarding non-notification in order to correct these excessive charges, I was informed I still must pay the penalties and finance charges before I can close my account. These people claim they are there to help people, especially those with bad credit (my credit was ruined due to losing my job) but what they have been doing was destroying one's finances and credit history. I would never recommend this banking institution, and as soon as I'm able, I will pay them off completely and close my account.

Have had a miserable nightmare with US Bank since opening our business account. We switched to them because we hoped to have excellent service from a single source for our bank account and credit card services, and at first the bank manager was very personal and attentive. It all went downhill as soon as we became customers. The card reader had a lot of problems, we lost a lot of customers, and the salesman who was supposed to help us kept putting us off. Both he and the bank manager were very slow to respond. We eventually got a new card reader--which we still had to pay for despite all the headaches we had--and for two weeks we did not get our credit card payments settled before we realized it.

Everyone kept passing the buck as to who was responsible and people promised to get back to us to solve our issues but never did. Unfortunately to switch now would be even more of an expense and headache so we are stuck. There is no question that if we had it to do over again we would never use US Bank for our small business needs. This company is so cheap. They don't even provide a bag for our change!

Zero stars Honestly. So bad. I don't know how many times I have talk to customer service and they all say if your bank account is overdrawn but is under 5.00 they do not charge, the next deposit made will be put towards the small amount. They say they have to say this by law, Why, do they say by law. US bank will have the overdraft protection kick in and charge you 7.50. Such a scam they are not following the law. They say one thing do another. I have been charged 7.50 for 30 cents 47 cents. Also just tried to have my credit cards consulted. The teller spoke to me about it like US bank was doing me a favor. WRONG. Wasn't approved, she didn't tell me they did a credit check. Thanks for knocking my credit down some more.

I have been a US bank customer for almost 20 years. I had a credit card for 5,000 dollar credit limit with zero balance. I made a 5.00 dollar purchase on it. I did forget to pay the $5.00 on time. So US bank charge me a late fee of $2 total payment $ 7. What US bank did because of my $5 payment being about 4 days late lowered my credit card to 500.00 Dollar limit. Couldn't believe it. My debit card was scammed with a charge of 119.00. I spoke to customer service who reversed this charge. I called 4 different banks about questions, you can't believe what they say, but all confirmed the $119.00 was in my account. Following day paid some small bills, next day overdrawn charge said the money wasn't in the account. Unbelievable but true. Charged me a fee. Overdraft charge.

They took off the fee because I complained of course but scammed again. I am still waiting on my 119.00 dollars then I am closing this account. Also ATM was down. I have to drive out of my way when I want to use this ATM without getting charged. I had to go across the street to PNC atm. I called US bank the next day, US bank said, "You get one free courtesy to go to a different ATM per month". She said, "So that was your free one and that is that". She would not reverse for me, even when they inconvenience you. Doesn't matter. You are just a sucker to US bank. US bank you spend so much money on fees, fees and more fees. Please STOP. Don't put your money in US bank. There is always a scam behind it.

U.S. Bank takes part in fraudulent activities. I recently mailed in a check for my monthly mortgage payment, on-time, as with 5 other checks that day. 18 days went by and all of the checks had cashed by U.S. Bank. They sometimes take 4-5 days longer than most companies. This time, I was concerned, so I called them. They said that they didn't have the check. I had to pay a late fee ($45) and also put a 'freeze' payment through U.S. Bank in case they 'found' the check. I paid the $45 late fee and paid the mortgage over the phone. Also, I had to call Bank of America and freeze the check that was mysteriously lost. That cost another $30.

Then, the next week later, someone calls me from U.S. Bank and says "Hey, we just found your check! Sorry about all of that. We will mail it back to you." I responded that I wanted to get my money back for the late fee. They said they would have to call me back. No one calls back. I eventually call them. They refused to give me my money back, because they "found" the check on March 1st, a month late. Unbelievable. Of course they destroy the envelope with the postmark. So there is no evidence that they have of when it was mailed, despite that I have proof from my bank that all checks around those check numbers cleared at the beginning of the month. Horrible business. Convenient that they found the check, after the late fee. Very convenient for them to make extra money. Very low trust in this company. I feel like I was just robbed.

I would have given 0 stars if there would have been an option. I raised a claim with US Bank since I had a water leak in my house and insurance covered all the costs and paid me the checks within 4 weeks, but unfortunately I just owed US Bank 23K on my mortgage so they held the checks worth 40K as hostage. I tried calling them at least 20 times before I got some actual answers and whole process. None of the representatives or the website has the whole process documented. They would ask for couple of documents 1 day and next day ask for couple of more documents and this will go on for few weeks.

Their insuranceclaimcheck.com website is just piece of junk where you can just upload some documents and your request will get denied without any reason. So after all this hassle I asked them if I pay my mortgage of 23K right away when will you release the funds they said it takes 30 days. So I learned a lesson and never to use US Bank in future for any of the transactions.

This is the first bank, in my short 34 years on this planet that has, quite honestly, robbed me. Between my husband, daughter and I we opened 4 accounts for various reasons. They take $6.95 out of each account every month for "maintenance fees" unless there is a certain ($1,500) amount in them. $6.95 x 4 = $27.80/month they are taking from us! Not happening US Bank, we are moving to Bank of America!

I have spent over 7 hours (5.5 hours on the phone with US Bank Visa customer-no-service) and the other 1 1/2 hours in the bank branch with my 91 year father to get this issue resolved. The bank branch has done everything they can to get this account to show up online, but, as of right now, it still is not resolved. Apparently, the phone customer service for US Bank Visa has no idea (after speaking with 5 different people) how to resolve a problem such as this. As a result, I've been told a sundry of things that need to happen for this account to be managed online, but none have resolved this issue thus far. I have been in a loop bounced back and forth from the customer service to tech service and back again.

US Bank branches have no ability to do any customer service on the US Bank side of things. That is, they can set up a credit card account, but after that, a cardholder is left at the mercy of phone customer-no-service. Conclusion, US Bank's system of managing their customer products, including problem solving is archaic at best, which is unacceptable for an institution as large as US Bank. I am feeling more and more like I am dealing with Bank of America or Wells Fargo. After 20+ years with US Bank, it may be time to move on. Sad.

I am writing this review in order to forewarn others of US Bank policies and procedures. My parents held US Bank accounts for over 50 years. My mother developed Alzheimer's and my father passed away in 2003. My sister obtained Power of Attorney over my mother. She moved $7 million dollars in my parents' accounts in Oregon to US Bank accounts in Minnesota, Florida, various brokerage accounts in New York and Nevada. All were opened online and registered in her name or jointly with my mother. Required Minimum Distributions were intercepted by my sister in pre-tax retirement accounts so my sister received all RMD monies from 2003 to this day.

I hired a private investigator and initiated a lawsuit against her in Los Angeles, where she currently resides. My attorney issued a subpoena requesting US Bank to provide records of the accounts since my sister took over as POA. US Bank refused to provide accounting stating that it was beyond the seven-year period as required by them. My mother died in 2012. This subpoena was issued in 2017. Five years after the death of my mother. The Minnesota account was cited in police reports so there is no question the accounts existed at US Bank until my mother's date of death in June 2012. This is sadly the tale of two criminals: my sister and US Bank. They enabled my sister to convert all bank accounts to her name sanctioning theft and enabling elder abuse.

I am very very very displeased with the customer service that I have been receiving and still am receiving from US Bank and Mortgage. I have been with this company for 5 years and this particular year my home and job were affected by Hurricane Harvey. I filed a claim with my insurance company and within 2 weeks they came out and inspected my home and then cut me a check mailing it to me. I then go to my bank with the intentions of cashing it so, I can take care of the remainder damages on my home and was told by the teller that I had to get my mortgage company to sign off on this 2 party check.

I was confused and contacted US Bank asking for an explanation on why their name was on my check and they told me that we did that to make you sure actually fix the home instead of spending the money on whatever. That I had to sign my check over to them and they would put the money in an expense account and that the funds would be released once all the construction and contracts were paid and back at 100%. I explained to them that when the storm hit. I had to pay out of my own saving paying a total of 4520.00 in order to have the lights and electrical issues fixed instantly and all that was left to fix was the gate to my fence.

They still refused to even disbursed a partial payment in order to fix the fence. Giving me a long list of things to do in order to start the process. Like sign over the check to them, get a W-9, waive of lien signed from the contractor, paid receipts of completed work, and a appraisal for the gate. Which were all submitted in a timely manner. A month later I still have no money to start the fence and I was in need of money to pay my bills. So, I called the bank and they told me they couldn't release any money because they only had one receipt uploaded in their system. When there were 21 that were sent over and the request for funds to be released were then denied.

So, I have to re-submit all of the receipts again along with all the requested forms that I listed above all over again. They told me I had to wait 3-7 business days to receive a answer on whether or not they would release any funds to me. Those days passed and I called again and they gave me the same excuse of only receiving one receipt. I went through this process for almost a month 1/2. I then asked them when were they going to pay the contractor to start the process? They said that they would have to put in a request for payment to the company that it would take now 5-7 business days and they were going to pay them upfront the full balance. I had to disagree explaining why would you pay the full amount before the work was done. That if they dont come out to fix the fence because they were paid upfront I still wouldn't be in compliance and I would be negative in my balance.

They then put in the request to pay 300.00 to start the process. For two weeks I hadnt heard anything so I took it upon myself to pay a cheaper different company. I submitted all the required forms to US Bank and had them proceed with fixing my fence at my expense. Once they were completely done and paid. I contacted US Bank and let them know I was at 100% to have a inspector come out. They told me that it would take another 5-7 business days for them to call to set up an appointment. I agreed and waited. 7 days passed no call or missed messages.

I called the bank back again telling them no one called and they told me that inspector said they called and no one answered and they left a message. I asked them what was the person's name, company name, and contact number so I can call them back to re-schedule. They told me that they couldn't give me that information because they didn't have it on file. That they go through a 3rd party company and they have that information and the inspector can only call me. I can't call them. So they canceled that missed appointment and re-scheduled for someone to contact me to set up another appointment. Again having to wait another 5-7 business days.

I then start receiving calls where someone would just hold the phone not saying anything and then hanging up. When I call the number back a message would say, "We're sorry but our office is currently closed." And on other occasions when I'd call back I would just get elevator music and then they would hang up. This happened for two weeks. So, I call US Bank back telling them that I still havent heard anything from an inspector and needed some answers. They tell me that someone again had called on numerous occasions and I wouldn't pick up and that they couldn't leave a message because my voicemail wasn't set up. So, at this point Im really trying to be patient with them but at this point Im livid!

They had to again cancel my appointment and re-schedule me for someone to call me. While I am waiting and still trying to request some sort of payment. US Bank is now calling me saying I need to make a mortgage payment that my 60 day grace period was up. I refused telling them how my job was affected by the storm and that they were holding a 4150.00 check and if they would release something I could pay them but they are being very difficult. So in turn they told me that I would have to deal with the claims department.

Finally I get a call from a inspector and she looks at everything. Takes her pictures and makes her notes and leaves. She then calls back telling me that she forgot to get me to sign my forms and had to come back out. Making my wait period of 5-7 business days of making a decision on releasing my money re-start over. So 5-7 days pass they still haven't made a decision saying the inspector was having a difficult time uploading the forms and pictures. Then 2 weeks pass and I'm now at 100% complete.

Now, they tell me that I have another company that I haven't fully paid and that they cant release funds until they are completely paid. I explained to them on 4 occasions I told an agent that I canceled service with that particular company and went with a cheaper company. That the original fence company only gave me a quote and there were no payments made to the original company nor did I receive service from them. That the second company came out, did the work, and were paid in full.

I also stated that a supervisor even called and spoke with them and they verified the work was done and that they were paid in full. US Bank tells me I now have to get a letter signed for the original company and I also have to sign the same letter stating they never did the work nor were they paid and that it would take 5-7 business days for them to update my account and make a decision. I tell them that I've done everything that I was asked of and I communicated accordingly that I wasn't going to do their job for them anymore. The supervisor Ciera agreed saying she would call them to verify if any payments were made and or work was done. I wait 5-7 business days to get some sort of update and couldn't get Ciera but I spoke to another supervisor and he said that they never received a answer nor a returned call and that they needed me to get the letter and have them along with myself to sign it.

That I would need to mail it to them or fax it but it would take ANOTHER 5-7 days for them to receive the forms and to update my account. I asked him why did I have to mail the letter and inquired if their website was down because if I uploaded the form they should get it within 24 hours? He said that I could do that if I wanted. But, of course I'm pissed because what if I didnt ask that question I would have to wait another week for them to get the form. The supervisor then proceeds to inform me that my account was now delinquent and that once they get a letter they wouldn't be able to release the funds to me but, the bank would then take it to cover the non-payments and late fees. Of course I'm pissed.

So, I contacted the original company who gave me the quote. They told me that they spoke to someone already at US Bank. She verified their phone number and said that she told them that there wasn't a service provided to my address nor was there any payment paid to them. That they only gave me a quote. She then says that the person who called them never requested a letter reflecting what she had told them. So, I received a letter and uploaded the forms per their request.

This process of lies, stall techniques, and games have going on for a total of 5 months. I still haven't received any phone call with a update, no check, nor has my account be updated with a payment. US Bank pulled my credit without my consent. and I'm now receiving letters and calls from US Bank saying my house is about to go up for foreclosure due to non-payment. When I was specifically told in the beginning of the claims process that due to my area being affected by Hurricane Harvey my home was flagged and could not go up for foreclosure.

I'm so stressed out because I have paid ALL of my damage out of my pocket that total more than my insurance check. US Bank only released to me 895.11 out of 4150.00 and now I'm behind on majority of all my bills especially my mortgage because they REFUSE to release the rest of my money. I don't know what rights I have in order to fix this mess. I don't appreciate the treatment especially when my job and living situation have been affect and personally feel like this company dont deserve me as a paying customer. If anyone can help me PLEASE I'm open to any suggestions.



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